SHIPPING INFO
*PLEASE NOTE BELOW SHIPPING TIMES WILL BE DELAYED DUE TO COVID-19*
INTERNATIONAL DELIVERY TIME
ORDERS PLACED AFTER 5:00PM (HK TIME) MONDAY - FRIDAY WILL BE PROCESSED THE NEXT BUSINESS DAY. PLEASE ALLOW EXTRA TIME FOR YOUR ORDER TO BE PROCESSED DURING PUBLIC HOLIDAYS AND BUSY PERIODS.
IF YOU DO NOT RECEIVE A TRACKING CONFIRMATION AFTER 5 DAYS FROM THE DATE YOU COMPLETED PAYMENT, PLEASE KINDLY CONTACT OUR CUSTOMER SERVICE REPRESENTATIVES AT INFO@CARLOCARLO.COM FOR MORE INFORMATION.
IMPORT TAXES & DUTIES
PLEASE BE ADVISED THAT IMPORT TAXES, DUTIES AND RELATED CUSTOMS FEES MAY BE CHARGED ONCE THE PARCEL ARRIVES AT THE DESTINATION COUNTRY. THESE CHARGES ARE DETERMINED BY THE CUSTOMS OFFICE OF THE REGARDING DESTINATION. PAYMENT OF THESE CHARGES AND TAXES IS THE RESPONSIBILITY OF THE RECIPIENT AND WILL NOT BE COVERED BY C A R L O . C A R L O.
CUSTOMS & REGULATIONS
CUSTOMERS SHOULD CHECK LOCAL POSTAL REGULATIONS FOR RESTRICTED ITEMS, AS C A R L O . C A R L O CANNOT BE HELD LIABLE FOR ANY ITEMS THAT ARE NOT ACCEPTED INTO THE REGARDING COUNTRY.